100% of our profits support the Pets Bring Joy animal rescue mission
We Have Our Community’s Health And Safety In Mind
PBJ Pet Care Service is actively monitoring the COVID‑19 situation and we want to answer questions pet parents may have during this unprecedented time. We will continue to update this page as things evolve. We encourage everyone to remain aware of local regulations and CDC guidelines.
We believe it is important for both clients and pet care providers to wash their hands often, avoid touching faces, wear masks and to follow social distancing practices, even during pet exchanges.
PBJ Pet Care Service Response to Covid-19
Here you will find answers to the most commonly asked questions surrounding our response to the Covid-19 virus. For questions not related to Covid-19, please visit our FAQ page.
Keeping you, your pets and your pet care provider safe and healthy is our priority.
Please see our Covid-19 guidelines below.
PBJ Pet Care Service Covid-19 Guidelines
Pet Care Provider Guidelines
*Pet Care providers will call you 2 hours prior to your requested service to confirm that no person in your home is currently experiencing known COVID-19 symptoms. If you or your family member are experiencing symptoms, then we request you reschedule your service. You will not be charged for that day’s service.
*Pet Care providers will wear gloves and a mask on all appointments. They will observe the recommended 6 foot social distancing as suggested by the CDC.
*If your pet care provider is experiencing symptoms or if they have been exposed to someone with confirmed Covid-19, then we will arrange for a substitute provider.
*Clients may text or email with pet care providers to discuss all important safety measures. We recommend coordinating with your pet care provider by using video calling to show where supplies are kept.
*If you are home during the time of service, then please keep interactions short, wear a mask and follow social distancing guidelines. Please ensure your pet and supplies are easily accessible and located in the same place.
*If you are experiencing symptoms or have been exposed to someone with confirmed Covid-19, then we request that you reschedule your service.
*We recommend clients sanitize door knobs before and after your pet care provider's visit.
Are you booking new and returning clients?
Yes. PBJ Pet Care Service continues to provide service to both new and returning clients. Please be sure to review our safety guidelines above.
What should I do if I need to cancel an upcoming booking?
We believe that having a conversation about your cancellation is the most appropriate and flexible approach during this challenging time.
To cancel, please first contact your pet care provider directly and then call or email our office to talk about how Covid-19 is impacting your plans. We want to work with you.
Do you offer mobile or curbside drop-off services?
Yes! You may drop-off your pet or we will come to you, whichever is most convenient..
What if I have a question that isn’t answered here?
We are here to help you and your family pets during this time of uncertainty. Please feel free to contact us by email or by phone for additional questions, concerns or feedback.